FAQs

Q: What is the Monthly usage allowance?
A: There is no Monthly usage allowance your service is unlimited.

 
Q: What is MBPS (Megabytes per second)?
A: MBPS is the rate of speed in which you receive data.

Q: What is MB (Megabit)?
A: MB is a unit of measurement that defines a capacity or space.

 
Q: What is the difference between the service tiers?
A: The difference between the service tiers is the MBPS, which is the speed up/down that you receive your data at. TDV recommends the more usage or devices in your home the higher the service tier.

Q: How much does TDVNet cost?
A: Our subscription service starts as low as $34.95 a month for a 2 mbps connection. Speed plans currently offered are 

• $34.95 for 2 mbps.
• $64.95 for 3 mbps.
• Business tiers are also available

 
Q: Is there a charge for installation?
A: There is no charge for a General Installation with a 1-year service agreement.
Charges may be applied to Drop or Complex Installations. Drop or Complex Installations are performed on customers request.

 
Q: Is there a charge for equipment?
A: There is no charge for equipment; the equipment is leased to you and remains the property of TDV unless you request to purchase it. Purchase price is based on type of equipment used in your home.
To learn more about the TDV equipment lease check out www.tdvnet.com/policies

 
Q: What is the difference between a General Installation and Drop or Complex Installation?

A:

• A General Installation is performed with no charge, equipment will be installed on the roof of your home and in a designated area in your home, a TDV Tech will drill a hole to connect the outside cable line to the device placed in your home, the hole will be filled and your service will be connected.
• A Drop Installation is performed on request of the customer; there is a flat fee of $100.00 for this installation. The equipment will be placed in the same areas but the techniques in which the line is connected will be different, a TDV Tech will run the line down threw the walls of your home to conceal the cable.
• A Complex Installation is performed on request of the customer; there is a flat fee of $100.00 for this installation. The equipment will be placed in the same areas but the techniques in which the line is connected will be different, a TDV Tech will run the line threw the attic or crawl space and then down the walls to conceal the cables.